BPO specializing in Omni channel customer experience
Benefits to Working with us
Providing an exceptional customer experience via chat, email, and voice.
Minimize costs by utiliting nearshore/offshore talent and our team of professionals
We deliver exceptional customer support and competitive Rates
Cater to start-ups and clients requiring as little as 1-2 FTE .
About Us
EXP Focus Inc
EXP Focus Inc is a BPO specializing in contact center outsourcing. Based out of Toronto, Canada we’ve catered to enterprise and start-up clients with a focus on people, process + technology, via voice and digital channels.
Some key differentiators are:
Global Onshore, Nearshore/Offshore Contact Centers, Work At Home Model
North American Executive Management Team
Multilingual omni-channel support at scale
AI technologies
Provide valuable insight through reporting and BI
Trusted Clients
Why Choose Us
We Are Focused On Making Your Process A Success
Great Customer Care is integral to the success of a customer's journey as well as the potential retention of said customer. At EXP focus, our staff is equipped with the expertise as well as resources to manage your customers for you.
Trusted Vendor
Management staff are professionals with 20+ years call centre/CX experience.
Experienced Agents
Qualified candidates well versed in the CX space + AI driven language testing.
Contact Us
Let us know how we can help?
